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COVID-19/ Coronavirus Community Update

Special Notice Archive:


Eyewear Center staff are on site each week processing orders as they arrive. Staff will call to notify that orders have arrived and are available for curbside pickup. If you have questions, or need to check on an order that you are expecting to arrive soon, please call the Eyewear Center. Voicemail messages will also be returned, so please leave call back information. Thank you for your patience as we navigate these new processes.


Effective at 3pm today, all future appointments are cancelled until further notice.  The IEI will be managing patient follow-up appointments through a high-level, telephone screening process.  Urgent care needs will follow a similar triage program.  Using these methods, put in place for the safety of our patients and providers, the IEI will continue to attend to our patients while doing our part to flatten the curve.  


Patients needing to reach us during this time period should call the IEI at 312-225-6200 and make sure that they leave a call-back number and accept calls from blocked numbers to ensure that our providers can reach you.


At the Illinois Eye Institute, it is our priority to provide patients the best possible care, as well as to ensure the health and safety of our patients, employees and our community.

Due to the COVID-19 virus, all walk-in patients will be triaged over the phone to determine the need for an examination or other recommendations. The phone number to call is 312-225-6200. You will need to call from your cell phone or home phone and leave a call back number. Due to high demand, it may take longer than expected for a doctor to return your call. Ensure your phone number accepts blocked calls. Thank you for your patience during this time.

We want to take this opportunity to let you know of the policies and procedures we are putting in place surrounding COVID-19/ Coronavirus.
Please stay home or reschedule your appointment if any of the following applies to you:
  • Traveled outside the country in the past 3 weeks.

  • Fever

  • Cough

  • Shortness of breath

  • Sore throat

Help prevent the spread of viruses like COVID-19/Coronavirus:
  • Cover your nose and mouth when you cough or sneeze with a tissue, and then dispose of the tissue.

  • Wash your hands frequently and use a paper towel to dry.

  • Avoid touching eyes, nose and mouth.

  • Avoid close contact with people who are sick.

  • Stay home when you are sick.

  • Seek medical advice from your primary care physician if you develop symptoms, and or have been in contact with a person known to have COVID-19 or if you live in or have recently been in an area with ongoing spread of COVID-19.

What We Are Doing:
  • Closely monitoring the advice and guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO).

  • Educating our employees on preventative measures provided by the CDC.

  • Increasing the frequency and extent of our cleaning practices, such as additional wipe downs of all hard surfaces including the front desk, exam rooms, offices and our lunch rooms. 

  • Providing additional resources to patients and employees including hand sanitizers in every exam room and office, extra soap and paper towels in the restrooms.

  • Implementing heightened sanitation and hand-washing procedures for all employees.

For the most up-to-date information on COVID-19's FAQ's,

please visit the following health organizations:

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