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Patient Information

Patient Portal FAQ

Who can sign up for the Patient Portal?
Patients and their legal guardians can sign up for the Patient Portal in accordance with the terms and conditions of the website. Just tell your doctor you would like to enroll, and get started.

How do I sign up for the Patient Portal?
At the time of your appointment, you will need to provide the IEI with the following information:

• Photo ID
• First and last name
• Phone number
• A unique email address

(each family member must have a unique email account)

The information you provide is confidential and will be processed through our secure system. At that time you will be able to establish your account online.

Is there a charge for opening an account?
There is no charge. The service is complimentary to IEI patients.

Do I need special equipment to access the Patient Portal?
No. All you need is access to a computer with an internet connection and an email account that matches the one provided to the IEI.

What is the eight-digit security token?
This is an eight-digit number generated for security purposes when initially enrolling into Patient Portal with the help of IEI staff. It can also be used to reset your password.

Do I need the eight-digit security token to register for the Patient Portal?
No. If you don’t have the token number, you can register by 
self-enrolling. After accepting the website’s terms and conditions and entering the prompted information, you’ll need to create your username and password with answers to two security questions. After you complete the self-enrollment steps, your request will be sent to IEI staff for verification. After verifying all your information, you will be granted access to your Patient Portal account within three business days.

How do I retrieve my username?
You can retrieve your user name by clicking the
"Need help with your user name and password?" link on the login page. Select the “I’m having problems signing in” option and enter your personal information. You will receive an email with a URL to reset the password after you enter your correct details.

How do I reset my password if I don’t remember the answer to the password security question?
Follow the steps in the answer above. You will receive an email with a URL to reset the password after you enter your correct details.

What should I do if I’m having difficulty resetting the password?
If you are having difficulty resetting the password, you can request the IEI to provide you a password reset link and token. Email or call 312-949-7245. You will receive an email containing the password reset link in your account. You can reset the password using the link and the password reset token.

Can someone else log on to my account?
The system is secure. No one can access your account unless they have access to your username and password. You must always create a strong password with a combination of alphanumeric and special characters for your account. If anyone else tries to access your account with an incorrect username or password, the system will lock your account after four attempts.

Can I access my eyeglass prescription or contact lens prescription on within the Patient Portal?
Documents and prescriptions cannot be automatically uploaded to website; they need provider approval prior to upload. Send your provider a secure message from your Patient Portal account asking for your prescription. When your provider sends you an electronic copy of the prescription, you will receive an email notification indicating a document is available in the Inbox.

If I send a message to health care provider, when can I expect a reply?
You can expect to receive a response within three business days. Please note that the Patient Portal should not be used in urgent or emergency situations. For urgent matters, please call your the IEI directly at
312-225-6200, or call 911 in the event of an emergency.

If I’m having problems with the Patient Portal, who can help me?
Contact Patient Portal Support at or 312-949-7245. All messages will be returned within three business days.

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