Patient Information
Pay Your Bill
Our patient financial service representatives are available to answer your questions about your bill and payment-related concerns. You can call us at (312) 949-7218.
Our hours to accept payment are:
Monday, Tuesday and Wednesday:
from 8:00 a.m. to 7:00 p.m.
Thursday and Friday:
from 8:00 a.m. to 4:00 p.m.
Saturday:
from 8:30 a.m. to 1:00 p.m.
When you call, please have your patient account number or guarantor number (found at the top of any correspondence you receive from our billing department).
IEI accepts personal checks, money orders, debit cards and most major credit cards. You can also pay your bill online with statement account number.
Starting April 20, 2026:
You will begin to receive text messages / emails to pay your balance online before you receive any paper statement.
The new website to pay your balance is:
Paper statements you receive will have a BILL PAY code at the top.
You may need this code to enter your payment.
Paper Statements you have received prior to April 20, 2026 use the following website. Please click here pay your bill online for old statements:
Frequently Asked Questions
When will I receive a bill or guarantor statement?
After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. On a monthly basis, we will send you a guarantor statement that summarizes all of your visits with your account balances.
How can I request a copy of my bill?
You can call a customer service representative at (312) 949-7218 to request a copy of your bill.
Will I be asked to make any payment when I come to Illinois Eye Institute?
Depending on the type of insurance you have, we may ask you to make a payment at the time of service.
Why did I receive a letter from a collection agency?
We determine the portion of your bill for which you are personally responsible after receiving payment or denial of payment from your insurance company. After that, we make several attempts to contact you to let you know the amount that you owe for services.
If we have not heard from you or received payment after repeated attempts to contact you, you may receive notice from a collection agency. If you are having trouble paying your bill, contact our customer service representatives
at (312) 949-7218.